Your application is now in production. Our job is to ensure it remains operational, secure, and optimized 24/7. We protect your technology investment so you can focus on your business with complete peace of mind.
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A software application is a living asset operating in a constantly changing digital environment. Without proper maintenance, even the best software can become slow, vulnerable to security attacks, or incompatible with new technologies. A support plan is not an expense; it is insurance to guarantee the continuity, security, and longevity of your digital business.
We offer different service levels to adapt to the needs of your operation.
We focus on the quick and efficient resolution of any bug or incident that arises on your platform, restoring the service to its optimal state in the shortest possible time.
We keep your software updated with the latest security patches and library versions. Additionally, we apply continuous improvements to optimize platform performance and usability.
Your business evolves, and your software must do so as well. With this plan, you can request and schedule the development of new features and modules so your application continues to grow in value.
We implement and manage monitoring tools that watch over your application's health 24/7. This allows us to detect performance or security anomalies and act before they become critical issues.
We understand that your software availability is critical. That is why all our plans are governed by a Service Level Agreement (SLA) that defines our response times, support hours, and responsibilities in writing, so you always know what to expect from us.
We answer your questions so you can protect your investment for the long term.
Yes. We offer an initial code and architecture audit service to thoroughly understand the application. Once completed, we can design a custom support and maintenance plan to take over its management.
Generally, a critical incident is one that prevents the application's core functionality or affects a large number of users, such as a service outage or a failure in a key business feature (e.g., payment processing).
We handle on-demand support requests, billed hourly. However, clients with an active support plan always have priority in our queue and benefit from guaranteed response times.
Evolutionary maintenance is designed to add new features or modify existing modules. A complete redesign is considered a new project, although having a support plan with us greatly facilitates the planning and execution of these new phases.
Our team of experts is ready to hear about your project. Schedule a free, no-obligation consultation to discuss your idea and discover the best technology strategy for your success.
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